Frequently Asked Questions
YOU ASK, WE ANSWER
What forms of payment are acceptable?
For convenience, we accept a variety of online payment methods, including VISA/MasterCard/AMEX/Discover, bank debit cards, and checking account transfers, or you may choose to mail your payment to our office. You can also call us toll free and provide your payment information over the phone.
Call us: You may call us toll free at (800)518-7650, and at the prompt dial zero for our operator to route your call to the representative handling your account. If you wish to mail your payment, please make paper payments payable to DRSI and send to: 10833 Valley View Street #415, Cypress, CA 90630.
** Please note that if you make a payment by credit/debit card, the transaction will appear on your statement as Designed Receivable Solutions (or DRSI), or Designed Billing Solutions (or DBS); The charge will NOT appear as the original healthcare provider, so please remember this when you receive and reconcile your monthly statement.
I have health insurance or some alternate form of payment, can DRSI help me with that?
If you have information to provide us that will assist in processing your account for payment by a third party, you should contact us immediately as many payers have time limitations for billing. Whatever information that you provide and we process for payment, you will still be expected to remit whatever portion that is your responsibility.
Can my credit be affected as the result of my account being assigned to DRSI?
We do report qualifying accounts to credit bureaus on behalf of many of our healthcare provider clients, however our goal is to AVOID reporting to the credit bureaus through our efforts to communicate with patients about their accounts. We don’t report any accounts without first making diligent efforts to contact account holders and to work out mutually acceptable solutions. That is why it is so important for patients to communicate with us, even if they cannot pay their account at that time. If you cooperate with us, we can suspend the credit reporting of your account. Once an account has been reported, the credit bureaus have very strict guidelines preventing the removal of reported data. Therefore it is urgent that you communicate with our office early to avoid any negative credit reporting.
What are my partial payment options?
You are able to make a partial payment online without a prearranged agreement with a DRSI representative, however keep in mind that DRSI is a credit reporting agency. In order to make payments on your account over time, and NOT have your account reported to the credit bureaus as an unpaid account, you need to speak to the DRSI representative handling your account and work out a mutually satisfactory arrangement.
Why does DRSI record all of its telephone calls?
We record our calls so that we can monitor them for quality control, enabling us to continually improve the level of service that we provide. You may request that your conversation not be on a recorded line when speaking to one of our representatives, and they will honor your request without hesitation.
May I apply for a charity discount of my account?
You may apply for a charity discount (typically matters of charity discounts have already been addressed by the healthcare providers significantly prior to assignment to our office). Along with completing the charity request application, you’ll be required to provide various documentation, such as proof of income and employment (tax returns, pay stubs, etc), proof of residency (rent or house payment receipts, etc), proof of dependents that you may be claiming, certain bank records, etc. You may contact one of our representatives for more information and to receive a charity application.
Are there any websites available to assist me with questions or concerns about debt collections in general?
The collection industry is governed by federal and state laws. As of July, 2011, our Government is implementing the Consumer Financial Protection Bureau (CFPB) to oversee credit and collection related activities in the U.S. Until the CFPB is fully up and running, the government agency overseeing collection companies is the Federal Trade Commission (FTC). Please follow the link below to visit an area of the FTC website that includes answers to commonly asked questions or to find answers to any of your specific concerns.